Mastering Civility : A Manifesto for the Workplace Condition:Well Read The New York Review of

The New York Review of Books

This book is the word-of-mouth sensation that will change the way you think about business and the world

the table decorations and the serving ceremonies

and even coming under fire before the Supreme Court

Sharp as a blade and laced with caustic wit

Mastering Civility : A Manifesto for the Workplace Condition:Well Read The New York Review of"Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility"